Terms and Conditions

Terms and Conditions – Individual and Group Coaching and Tuition

Coaching and Tutoring Venue:

  • Face-to-face coaching and tutoring occurs at tutors’ homes, following strict COVID-19 safe practices.
  • Coaching and tutoring that occurs at another venue, such as the student’s home or at a public place such as a public library, must be agreed upon by both the tutor and student (or parent if the student is a dependent child). Extra fees may apply for travelling and time costs.
  • Tutors abide by COVID-19 safe practices, laws and guidelines.

Online lessons

Online lessons, Australia-wide, are conducted on Skype or Zoom. Upon request, lessons can be video-recorded to watch afterwards and will be available to watch for approximately one week. The video recording is strictly to be used by the student (and parent) only.

Commencement of coaching/tuition:

Trial lesson:

A twenty-minute complimentary trial lesson is available, for all individual enquiries, before the formal commencement of coaching/tuition. This includes an orientation of the learning space, discussion about proposed planning and scope of learning, as well as the opportunity for students, parents and individuals to ask questions, in order to make an informed decision before the commencement of coaching and/or tuition.

Attendance to lessons:

It is recommended that students attend weekly lessons, in order to maximise their learning in their chosen subject and to receive adequate support from their coach or tutor. Lesson bookings are organised directly with the coach or tutor. Lesson times are based upon the availability of both the coach/tutor and the student (or parent if student is a dependent child) and are to occur within the opening hours specified on the home page. Lesson times that occur outside of these specified times are to the discretion of the coach or tutor and to be organised in advanced. This may be for a circumstance such as a student’s examination and the tutor is providing piano accompaniment.

Students are expected to attend their scheduled lesson reserved for them and be punctual. The coach/tutor often has students in a consecutive manner, therefore cannot run overtime if a student is late, or give the student more time if they come early.

Students who miss their scheduled lesson and do not give at least 48 hours’ notice will forfeit their payment and their lesson spot. Students on the cancellation list will be offered the vacant spot. Students who are going to miss lessons for an extended period of time must give at least one month’s notice. Students are urged not to attend lessons if they are unwell, for the health of themselves and others. Cancelling on the day is fine; give as much notice as possible. A make-up lesson may be arranged, subject to coach/tutors’ availability.

Students may wish to take a ‘break’ from lessons for an extended period of time. However, it cannot be guaranteed that the student’s lesson time will be available upon their return, due to commencing lessons with new students who wish to attend lessons regularly. Students are to contact their coach or tutor with as much notice as possible when they wish to resume lessons so that the coach or tutor can organise a suitable lesson time.

Expectations of students, parents and coaches/tutors:

Students are expected to conduct themselves in a pleasant manner and demonstrate a willingness to learn, complete homework set and strive for excellence in their subject. They are to be open to discuss how they are going in their lesson and at home with set work. They are to be open to feedback and be willing to ask questions and improve their skills. No phones are to be used in lessons and must remain switched off. Common sense hygiene is expected prior and during lessons, for the health of the student and others, especially due to the tactile/kinaesthetic nature of lessons. For example, touching the piano or dining table. Students are expected to have washed their hands with soap and water prior to attending their lesson, or, have used hand sanitiser. Students are to use the liquid soap and water available at our home if students need to wash their hands. Hand sanitiser, as well as tissues, are readily available.

If students are having their coaching or tutoring sessions online, it is expected that they have a computer/laptop/tablet/iPad in good working order, as well as reliable internet connection. Students to be set up in a room that is quiet, has appropriate lighting and is comfortable and safe. It is also expected that they are familiar with the set up and use of Skype or Zoom, in advance. The resolution of any problems that has occurred with Skype or Zoom must be resolved before lessons commence. If students need assistance with Skype or Zoom set up or use, they are welcome to contact us for assistance.

Parents and guardians are expected to support their dependent child in their learning, by encouraging them to do their best, provide a safe and comfortable environment to complete homework tasks and communicate any information that may assist the coach/tutor as to how are progressing at home or any additional support required in lessons. Parents are welcome to ‘sit in’ on lessons and watch the coach/tutor and be informed as to what the student is learning. Please refrain from taking phone calls whilst your child is having a lesson and please keep your phone on silent.

Coaches/tutors are to facilitate a safe, nurturing, comfortable, enthusiastic, engaging and encouraging environment for all students. They are to be organised, know their students well and effectively plan and sequence teaching for maximum learning outcomes for each student or group. They are to set and follow up on homework, when and where appropriate, in order for students to practise skills taught in the lesson. Work to be modified or extended, when and where necessary.

Length of one-on-one sessions and coaching/tutoring timeframe:

  • Students who are younger in age would suit having 20, 25 or 30-minute lessons.
  • Older children, including adolescent learners, should be having 40, 45 or 60-minute lessons.
  • Adults should be having 60-minute lessons. Longer lessons are in consultation with your coach/tutor and subject to availability.

Please discuss lesson duration with your coach or tutor if you are unsure which lesson timeframe will suit you or your child.

The timeframe of coaching/tutoring depends on the needs of the individual or group. It is recommended that students dedicate themselves to at least one year of coaching or tutoring, in order to see progress and achieve their learning goals in their chosen subject.

Music students should learn their musical instrument for at least one year, in order for them to have an adequate grasp of the playing of their instrument, overall musicianship and for them to have a long-term positive impact on their brain. Generally, music is a long-term commitment, which can be learnt for many years, in order become proficient.

Termination of a session or sessions overall will occur if:

  • The student or parent decides to discontinue lessons and notifies the coach/tutor with at least a month’s notice.
  • Rude, aggressive or uncooperative behaviour is shown by the student or parent towards the tutor, the parent towards their own child, a parent or student towards another parent or student (singular or plural).
  • Student or students do not attend their scheduled lesson (or miss lessons without prior notice), despite coach/tutor’s reminders via telephone and/or email.
  • A parent or student is dissatisfied with their or their child’s result or an assessment or an exam and blames the coach or tutor for being the sole reason for this undesirable result. A reminder that our approach to learning is not Performance-based nor should be based upon an undesirable exam result. As stated in our teaching philosophies, learning should be a journey, not a destination and not be based upon an exam result. Assessment or examination outcomes are the result of a combination of factors, not just the quality of the coach or tutor’s lessons. Other factors include: the attitude, effort and academic approach of the student towards their studies, both in the lesson and during their own study or practice regime, as well as the support of parent/s.
  • Lessons will be terminated by the tutor or coach if the students’ needs are of a serious, complex or life-threatening nature, beyond the expertise that lessons offer. A counsellor, psychologist or psychiatrist will be recommended.

Cost, Payment and Bookings:

  • Cost of coaching or tuition depends upon the subject taught and the number of students in the session. Fees are competitive and are reflective upon the coach/tutor’s expertise, experience and qualifications.
  • Fees are not negotiable.
  • Invoices (including details to complete a bank transfer) will be provided, upon request, if the payer chooses not make payment via the website shopping cart.
  • Payments for individual lessons are to be made termly, monthly, ten lessons in advance, five lessons in advance, or weekly.
  • Bookings are to be made at least 48 hours before scheduled lessons. Payments are to be made at the time of booking. Cancellations must occur at least 48 hours before the scheduled lesson, to avoid forfeiting the lesson payment. Lessons may be rescheduled at least 48 hours before the scheduled lesson that has been paid for. Our Terms and Conditions are for the best interest of both students and tutors. Often tutors are booked out and have a waiting list. Your tutor does preparations for your scheduled lesson. We offer cancelled lessons to other students who need a lesson, especially during peak exam periods. Students are to treat their lesson times with priority, so that they do not forfeit their payment when they cancel less than 48 hours before their scheduled lesson. Students are urged to ensure they are committed to the lessons (and the subject/exam overall) they want to book before making payments.
  • Students who are funded by NDIS will have invoices and receipts sent to NDIS.
  • Please note: A refund will not be given if the student discontinues lessons before the payment for the lesson has been used. Lesson credit expires three months after purchase.
  • Students (or parents if student is a dependent child) are expected to pay for cost of learning/study materials recommended by the coach/tutor, such as workbooks, textbooks, Music books and practice exams. This includes examination enrolment costs with an external assessor and musical instrument servicing fees (of the student’s musical instrument). The coach or tutor will provide to students free resources when and where appropriate.
  • Prices are GST inclusive.
  • If LANTITE students require a letter to be written by their tutor to their university, in order to apply for their fourth or fifth attempt, this will be a separate cost to the tuition lessons, as the tutor will spend approximately one hour of their time writing this letter for you. Students will need to pay for an hour of tuition before the tutor commences the writing of this letter. If a student has paid for lessons in advance (using the Bronze, Silver or Gold Package), an hour’s worth of tuition will be deducted from the lessons in credit.

Group lessons:

Group lessons are to be paid for in advance, as a lump sum, covering the duration of the group lesson course. Please contact the Director for the latest group lesson fee.

No refunds will be provided if a student cannot attend a lesson or if there is a ‘change of mind’. Payments are not transferrable. All students, including absent students, will be emailed the materials of the lesson, as well as a Zoom video recording of the lesson, each week. The LANTITE Literacy and Numeracy Group Tuition Course  includes Master Coaching and Tuition’s LANTITE Practice Exams. Due to the LANTITE Group Tuition being a ‘guided’, supported course, the classes’ weekly materials will be released on a weekly basis. Please refer to the PDF Information sheet for more information.

Group lessons are conducted on Zoom. Participants are to demonstrate appropriate behaviour on Zoom, whether they are attending a live webinar, individual or group lesson.

Webinars, Practice Exams and other Study Materials

Webinar Registration, Cost and Payment:

Registration for webinars (live or pre-recorded) occur through payment of webinar and the receiving of a confirmation email/message with information detailing the webinar. This includes the webinar Zoom link and passcode. Paying participants will have unlimited access to recordings of the live webinar, as well as PDF encrypted document of the notes in the PowerPoint, emailed to each paying participant. Please use the same passcode to access the PDF, which is to be used to access the live webinar. Paying participants may choose to not attend the live webinar, but instead, just watch the video recording. This is to be specified upon registration.

Please visit our LANTITE Literacy and Numeracy page on our website for the current price list for webinars.

There are no concessions available.

Cash payment, cheques or money orders will not be accepted.

A refund will not be given because of ‘change of mind’ or if a participant cannot or does not attend a webinar for any reason. Payment for non-attended webinars cannot be used as credit for an upcoming webinar session. Payments are not transferrable.

Master Coaching and Tuition’s Facebook page will have an event containing information about the webinar, for example, date and time (AEST/AEDT). Zoom details will not be displayed publicly on this event page and, as mentioned above, will be emailed or messaged to paying participants.

Webinars will be conducted on Zoom. Webinars are approximately one hour in duration. This includes a presentation by the presenter, then and short Q&A session. Questions that are of a complex nature and/or may require a considerable amount of time to answer, will need to be responded to in an individual consultation at a time organised by the presenter, with the participant. This time to be organised after the webinar has concluded between the presenter and the participant asking the question.

It is expected that participants have a computer/laptop/tablet/iPad in good working order, as well as reliable internet connection.

Participants to be set up in a room that is quiet, has appropriate lighting and is comfortable and safe.

Participants to be familiar with the set up and use of Zoom, in advance. The resolution of any problems that has occurred with Zoom must be resolved before the webinar commences. If participants need assistance with Zoom set up or use, they are welcome to contact us for assistance, well in advance of, scheduled webinar sessions.

Participants to use the Zoom Meeting Link (or Personal Meeting ID (PMI)) and passcode, provided to them via email or Facebook Business Page message, sent to them once payment has been made.

Participants to be in the Zoom waiting room a couple of minutes before the webinar commences, so that the presenter can confirm attendance and then make a prompt start of the webinar session.

Should troubleshooting occur at the time of the webinar, for example, a participant cannot join the waiting room despite following the usual setup, must message Master Coaching and Tuition via their Facebook page immediately. It cannot be guaranteed that the presenter will have time to help a participant to join, should the participant require this, if the webinar has already commenced. The presenter will do their best to help a participant to join the webinar if they are having trouble joining.

Webinar access and resources are strictly for the paying participant only and not to be shared with non-paying persons. 

Participants to display their first name (surname optional) on their screen and have this displayed when they enter from the waiting room. The name on the screen must match the name of the payee. If the payee is different to the participant, this must be specified in an email or message to the presenter prior to the day of the webinar.

Participants to join with computer audio.

The mute button must be turn on at the beginning on the webinar and left on for the duration of the webinar. The mute button may be turned off if a participant’s hand is raised and the presenter invites them to speak. Students are encouraged to ask questions during the Q&A session at the end of the webinar, rather than during the presentation. Students to write down questions they may have during the presentation and ask the presenter at the end, on a piece of paper or on the ‘chat’ section of the Zoom meeting (visible to the ‘host’ or to ‘everyone’). The webinar is not an interactive group tutorial but rather a ‘lecture-style’ session. Group tutoring sessions can be arranged outside of the webinar time. Furthermore, webinars will be recorded. If participants ask questions during the presentations, their voice and/or face will be included in the recording.

Participants’ video camera must remain on at all times. Otherwise, the participant will be asked to turn their video camera on and may be removed from the webinar session.

Participants are not to screen record or film the webinar presented, nor take screenshots of information presented. A PDF of the presentation will be emailed to paying participants after the webinar session, which will be encrypted with the same passcode as the Zoom session.

Participants will be removed from the webinar if they demonstrate rude, aggressive or uncooperative behaviour towards the presenter or other participants and may be banned from joining future webinars.

Webinars will be recorded for purchase at a later date, for participants who are unable to attend the live webinar. The webinar recordings will exclude greeting participants at the beginning and the Q&A session at the end.

LANTITE Practice Exams:

Each online practice exam has been written in the style of an actual exam and is to be treated like a real exam, completed only once. We discourage pre-service teachers from completing practice exams more than once.

There are 65 questions. Give yourself two hours to complete (or longer, if you have been granted a Reasonable Adjustment). Set a timer. Read each text, then answer the questions.

Pre-service teachers will be emailed restricted access to the Google Drive folder containing PDFs of the practice exams and the answers (with detailed explanations).

Study Materials:

Purchased study materials are accessible via ‘restricted’, secure Google Drive folder. Google Drive folders contain contents such as the following:

Video recordings in mp4 format, PowerPoint Presentations, worksheets (from study booklets) and practice exams in PDF format.

Strictly for paying students only. Students who are seen to be breaching our rules will have their permissions to our online resources removed.

Job Application/Resume Writing Support and University Assignment Support:

Job Application/Resume Writing Support and University Assignment Support consists of guidance, advice, feedback and overall support, to assist you in writing your job application/resume and assignment/s.
 
This kind of support strictly does not consist of completing your job applications or assignments (partial or in its entirety) on your behalf. This is a serious breach of university assignment and job application policies. It is also dishonest and unethical.
 
Individuals are encouraged to complete a draft of their work (university assignment, job application, cover letter, etc.) prior to their first appointment. We will provide corrective feedback for your work, such as mechanics of writing (spelling, grammar, punctuation, syntax and overall expression), structure and layout. We can also assist you with ideas for your writing, such as brainstorming of ideas or topic-specific matter.
 
If you require an additional appointment after your first payment, another appointment will be organised after another payment is made online.
 
If the tutor requires more time to support you outside of the appointment time/s, such as suggestions towards the editing and drafting process, your tutor will prompt you to make another payment online according to the additional time (in hours) required to continue helping you.

Legal and Ethics:

Information provided in our study materials are for educational purposes only and are to be used as a guide for studying. This includes for upcoming examinations. Master Coaching and Tuition Pty. Ltd. is not affiliated with any universities, other tutoring businesses or companies. Participants are encouraged to use information provided for private study only and not to use our study materials or tuition sessions as the only form of study/preparation for the examination. Master Coaching and Tuition Pty. Ltd. is not to be blamed if students are not successful in their examinations and takes no responsibility for less-than-satisfactory results. Participants are encouraged to seek individual or group coaching and tuition with Master Coaching and Tuition, should they wish to seek further support and build upon skills and concepts covered in study materials (if they are not receiving tuition).

Study materials are strictly for private use of the paying person only and are not to be sold for profit, shared with other people or replicated/reproduced in any way.

Feedback:

  • Coaches and tutors welcome feedback about the quality of coaching and tuition.
  • Feel free to fill in a review in the Reviews section of our Facebook page, Google Business page, or please fill in the enquiry form on our ‘Contact Us ‘ page on our website.
  • Feedback given about our services may be used anonymously on our Facebook pages or on our Testimonials page on our website.