Terms and Conditions

Coaching and Tutoring Venue:

Face-to-face coaching and tutoring occurs at Unit 2, 15 Orchard Road, Bayswater.

Online lessons, Australia-wide, are conducted on Skype or Zoom.

Coaching and tutoring that occurs at another venue, such as the student’s home, must be agreed upon by both the tutor and student (or parent if the student is a dependent child). Extra fees may apply for travelling and time costs.

Commencement of coaching/tuition:

Trial lesson:

A short trial lesson free of charge is encouraged for all enquiries, before formal commencement of coaching/tuition. This includes an orientation of the learning space, discussion about proposed planning and scope of learning, as well as the opportunity for students, parents and individuals to ask questions, in order to make an informed decision before commencement of coaching and/or tuition.

Attendance to lessons:

It is recommended that students attend weekly lessons, in order to maximise their learning in their chosen subject and to receive adequate support from their coach or tutor. Lesson bookings are organised directly with the coach or tutor. Lesson times are based upon the availability of both the coach/tutor and the student (or parent if student is a dependent child) and are to occur within the opening hours specified on the home page. Lesson times that occur outside of these specified times are to the discretion of the coach or tutor and to be organised in advanced. This may be for a circumstance such as a student’s examination and the tutor is providing piano accompaniment.

Students are expected to attend their scheduled lesson reserved for them and be punctual. The coach/tutor often has students in a consecutive manner, therefore cannot run overtime if a student is late, or give the student more time if they come early.

Students who miss their scheduled lesson and do not give at least 24 hours’ notice will forfeit their payment for that lesson. Students who are going to miss lessons for an extended period of time must give at least one month’s notice. Students are urged not to attend lessons if they are unwell, for the health of themselves and others. Cancelling on the day is fine and are to give as much notice as possible. A make-up lesson may be arranged, subject to coach/tutors’ availability.

Students may wish take a ‘break’ from lessons for an extended period of time. However, it cannot be guaranteed that the student’s lesson time will be available upon their return, due to commencing lessons with new students who wish to attend lessons regularly. Students are to contact their coach or tutor with as much notice as possible when they wish to resume lessons, so that the coach or tutor can organise a suitable lesson time.

Expectations of students, parents and coaches/tutors:

Students are expected to conduct themselves in a pleasant manner and demonstrate a willingness to learn, complete homework set and strive for excellence in their subject. They are to be open to discuss how they are going in their lesson and at home with set work. They are to be open to feedback and be willing to ask questions and improve their skills. No phones are to be used in lessons and must remain switched off. Common sense hygiene is expected prior and during lessons, for the health of the student and others, especially due to the tactile/kinaesthetic nature of lessons. For example, touching the piano or dining table. Students are expected to have washed their hands with soap and water prior to attending their lesson, or, have used hand sanitiser. Students are to use the liquid soap and water available at our home if students need to wash their hands. Hand sanitiser as well as tissues are readily available.

If students are having their coaching or tutoring sessions online, it is expected that they have a computer/laptop/tablet/iPad in good working order, as well as reliable internet connection. Students to be set up in a room that is quiet, has appropriate lighting and is comfortable and safe. It is also expected that they are familiar with the set up and use of Skype or Zoom, in advance. The resolution of any problems that has occurred with Skype or Zoom must be resolved before lessons commence. If students need assistance with Skype or Zoom set up or use, they are welcome to contact us for assistance.

Parents are expected to support their dependent child in their learning, by encouraging them to do their best, provide a safe and comfortable environment to complete homework tasks and communicate any information that may assist the coach/tutor as to how are progressing at home or any additional support required in lessons. Parents are welcome to ‘sit in’ on lessons and watch the coach/tutor and be informed as to what the student is learning. Please refrain from taking phone calls whilst your child is having a lesson and please keep your phone on silent.

Coaches/tutors are to facilitate a safe, nurturing, comfortable, enthusiastic, engaging and encouraging environment for all students. They are to be organised, know their students well and effectively plan and sequence teaching for maximum learning outcomes for each student or group. They are to set and follow up on homework, when and where appropriate, in order for students to practise skills taught in the lesson. Work to be modified or extended, when and where necessary.

Length of sessions and coaching/tutoring timeframe:

Students who are younger in age would suit having 20, 25 or 30 minute lessons.

Older children, including adolescent learners, should be having 40, 45 or 60 minute lessons.

Adults should be having 60 minute lessons. Longer lessons are in consultation with your coach/tutor and subject to availability.

Please discuss lesson duration with your coach or tutor if you are unsure which lesson timeframe will suit you or your child.

The timeframe of coaching/tutoring depends on the needs of the individual or group. It is recommended that students dedicate themselves to at least one year of coaching or tutoring, in order to see progress and achieve their learning goals in their chosen subject.

Music students should learn their musical instrument for at least one year, in order for them to have an adequate grasp of the playing of their instrument, overall musicianship and for them to have a long-term positive impact on their brain. Generally, music is a long-term commitment, which can be learnt for many years, in order become proficient.

Termination of a session or sessions overall will occur if:

  • The student or parent decides to discontinue lessons and notifies the coach/tutor with at least a month’s notice.
  • Payments are not made, even after reminders of, the past due date.
  • Rude, aggressive or uncooperative behaviour is shown by the student or parent towards the tutor, the parent towards their own child, a parent or student towards another parent or student (singular or plural).
  • Student or students do not attend their scheduled lesson (or miss lessons without prior notice), despite coach/tutor’s reminders via telephone and/or email.
  • A parent or student is dissatisfied with their or their child’s result or an assessment or an exam and blames the coach or tutor for being the sole reason for this undesirable result. A reminder that our approach to learning is not Performance-based nor should be based upon an undesirable exam result. As stated in our teaching philosophies, learning should be a journey, not a destination and not be based upon an exam result. Assessment or examination outcomes are the result of a combination of factors, not just the quality of the coach or tutor’s lessons. Other factors include: the attitude, effort and academic approach of the student towards their studies, both in the lesson and during their own study or practice regime, as well as the support of parent/s.
  • For Life Coaching: Life Coaching lessons will be terminated by the tutor or coach if the students’ needs are of a serious, complex or life-threatening nature, beyond the expertise that life coaching offers. A counsellor, psychologist or psychiatrist will be recommended.

Cost and Payment:

Cost of coaching or tuition depends upon the subject taught and the number of students in the session. Fees are competitive and are reflective upon the coach/tutor’s expertise, experience and qualifications.

Fees are not negotiable.

The coach or tutor will give at least a month’s notice of a fee increase.

Payment is to be made termly, monthly or weekly.

Monthly payments are issued at least one week before the first scheduled lesson for the month and are due the day before the first scheduled lesson for the month. Termly (school calendar) payments are issued at least two weeks before the first scheduled lesson for the month and are due the day before the first scheduled lesson for the term. Electronic transfer only.

Weekly payments (electronic transfers) are to be made at least one day before of the scheduled lesson.

Weekly payments (cash payments) are to be made on the day of the scheduled lesson.

If tutoring occurs on the weekend, it is requested that payments are made on a business day, so that payments are processed in a timely manner.

All online coaching and tuition lessons must be paid for electronically.

Emailing a screenshot of payment is suggested.

Timely payment confirms and secures your lesson time scheduled for you.

Tax invoices can be provided upon request.

Students who do not pay the day before their scheduled lesson time may have their lesson timeslot forfeited.

Students who are funded by NDIS will have invoices and receipts sent to NDIS.

Please note: A refund will not be given if the student discontinues lessons before the payment for the lesson has been used.

Students (or parents if student is a dependent child) are expected to pay for cost of learning/study materials recommended by the coach/tutor, such as workbooks, textbooks, Music books and practice exams. This includes examination enrolment costs with an external assessor and musical instrument servicing fees (of the student’s musical instrument). The coach or tutor will provide to students free resources when and where appropriate.

Group lessons:

Group lessons are to be paid, in advance, monthly or termly.

If group lessons are paid in arrears (must be organised with the coach or tutor prior to commencement of tuition), a minimum of $100 must be paid per hour for group sessions. If there are more than four students in attendance, then these additional students must be paid for in addition to the $100 hourly rate.

Feedback:

Coaches and tutor welcome feedback about the quality of coaching and tuition.

Feel free to fill in a review on our Facebook page, Google Business page, or send an email.