Terms and Conditions

 Overview

1. Online lessons

1.1 Online lessons, Australia-wide and worldwide (for students living abroad), are conducted on Zoom or Google Meet.

1.2 Students are expected to have an account with Zoom or Google Meet. A basic Zoom or Google Meet  account is free. If a student has a paid Zoom or Google Meet account, they are responsible for paying for their own Zoom or Google Meet account.

1.3 Upon request, lessons can be video-recorded to watch afterwards. One-on-one tuition recorded videos will be available to watch for approximately one week.

1.4 The video recording is strictly to be used by the student (and parent) only.

1.5 Due to conflict of interest, we do not provide tuition support to students who are receiving tuition support from another tutoring business.

2. One-on-one Tuition – Commencing Support

2.1 Students must complete, in a prompt manner, the short survey attached to the confirmation email prior to their first lesson. The survey includes questions for the student to answer in regards to their learning history, learning needs and their availability for lessons. Students will then be allocated to a tutor based on their survey responses. The information provided in the short survey will be kept confidential and is to be used to help the tutor prepare for lessons.

2.2 Prior to their first lesson, LANTITE students must complete the pre-test. Failure to do so will impact the effectiveness of the first lesson and the ability for the tutor to be able to gauge the student’s current skill levels and areas that require improvement.

2.3 Tutors will email students or parents and suggest days and times suitable for lessons. Tutors will do their best to accommodate students’ availability, as indicated in the short survey responses; however, it cannot be 100% guaranteed that the tutor’s availability will completely match the students’. Students are advised to have a reasonable level of flexibility with their availability, so that the student can proceed with lessons with a tutor.

2.4 Students or parents are to respond to the tutor’s email within three days. If the student did not receive the tutor’s email in their inbox, they are to check their junk or spam box. We take no responsibility for students who don’t check their email boxes regularly nor carefully.

Failure to respond to the tutor’s email will result in the student being allocated to have lessons with another tutor (subject to availability) or, will result in the student missing out on being booked in altogether (as tutors can book out quickly). Students will also forfeit their first lesson fee if tutors have made reasonable efforts to organise a lesson but have been unsuccessful in receiving communication from the student or parent. Lesson times are to be confirmed with the tutor, via email, before the lesson goes ahead. This must be done at least 48-hours’ prior.

2.5 Students must seek one-on-one tuition support at least four weeks or 28 days before the date of their test. This includes LANTITE, IELTS and and ISLPR Test students. The main reasons for this are the following:

• Tutors need ample time to prepare students for their test.
• Tutors usually don’t have times available if bookings are made at the ‘last minute’, even if students only want a few hourly sessions.
• Students need time to practise and to show improvement in the skills taught in their lessons by completing homework and practice tests.

Returning or current students (i.e. students who have taken a break and have returned to tuition sessions may, to the tutor’s discretion, book lessons within 28 days of their test date.

If students have missed out on receiving one-on-one tuition support for their upcoming test, they are encouraged to do the following:

• Purchase our study materials via our online shop.
• Defer their test, seek one-on-one tuition support and sit their test at a later date.

2.6 Students who are awaiting test results are not to book sessions with us. Students are to wait until their test results are released and pursue (or resume) one-on-one tuition support if they didn’t pass their test (or sections of their test).

3. Attendance to lessons and lesson times

3.1 It is recommended that students attend weekly, hourly lessons, in order to maximise their learning in their chosen subject and to receive adequate support from their coach or tutor. For students preparing for a test, such as the LANTITE, IELTS or ISLPR Test, we highly recommend attending at least five weekly lessons, so that we can cover all topics, concepts and skills required for adequate preparation, monitor your improvement, provide thorough guidance and advise when you’re ready to sit your exam/s. We also recommend being an active participant by engaging in all class activities with your tutor and completing homework set.

3.2 Students are expected to attend their scheduled lesson reserved for them and be punctual. The coach/tutor often has students in a consecutive manner, therefore cannot run overtime if a student is late, nor give the student more time if they want to start their lesson early. Students are to be in the Zoom or Google Meet ‘waiting room’ at least ten minutes before the lesson commences, to ensure  a. for successful connection of the Zoom or Google Meet call  and b. so that the tutor can confirm their attendance and c. the tutor can  make a prompt start of their session.

3.3 a. Students are to give at least 48 hours’ notice if they cannot attend their scheduled lesson time. A student on the cancellation list will be offered the vacant lesson spot.

b. Students who cannot attend or miss their scheduled lesson (including a no-show) and do not give at least 48 hours’ notice will forfeit their payment and their lesson spot.

3.4 Hourly lessons are automatically cancelled and payment for the lesson is forfeited if a student does not attend their lesson within the first fifteen minutes. The lesson will be considered a ‘no show’. The tutor reserves the right to terminate the hourly session if they have waited for the student for a maximum of fifteen minutes and the student does not attend within that timeframe. Students will be sent an email and will be required to make another lesson time using remaining lesson credit or purchase another lesson in order to make another booking.

3.5 If a student is ill and cancels their scheduled lesson with less than 48-hours’ notice, a medical certificate must be provided to their tutor, in order to avoid forfeiting their lesson payment. A make-up lesson may be arranged, subject to coach/tutors’ availability.

3.6 Students who miss two weeks of lessons (two occurrences or two consecutive weeks) with or without 48-hours’ notice, will forfeit their weekly lesson timeslot and be placed on the waiting list. Their timeslot will be allocated to a student on the waiting list. The student will need to find another timeslot that the tutor has available or the student will be allocated to another tutor who is available. Tutors are often preparing students for an exam within a short timeframe and would like to ensure that students who can commit to regular weekly or bi-weekly lessons can do so.

3.7 Students are to be familiar with the different timezones that are apparent in Australia. This includes students studying abroad (i.e. overseas). This includes when AEDT (Australian Eastern Daylight Savings Time) is running between the months of October and April. Ultimately, it is the student’s responsibility to ensure that they attend their lesson at the time scheduled by their tutor.

3.8 Students may like to take a ‘break’ from lessons for an extended period of time and are to organise this with their tutor in advance. However, it cannot be guaranteed that the student’s lesson time will be available upon their return, due to commencing lessons with new students who wish to attend lessons regularly. It also cannot be guaranteed that the same tutor will be available and the student may be given to another tutor available. Students are to contact their coach or tutor with as much notice as possible when they would like to resume lessons so that the coach or tutor can organise suitable lesson times. Students are to take into consideration, when taking a break from lessons, when their lesson credit expires. Please refer to Section 5.12 for more information about lesson credit expiry dates.

3.9 Lesson times are based upon the availability of both the coach/tutor and the student (or parent if student is a dependent child) and are to occur within our opening hours. Please refer to our Google Business Page and Facebook Page for our opening hours. Lesson times that occur outside of these specified times are to the discretion of the coach or tutor and are to be organised in advance.

3.10 Tutors reserve the right to change the day/s and/or time/s of students’ session/s due to tutor unavailability, illness or emergency or extreme circumstances (i.e. loss of electrical power due to power outage). The Director reserves the right to allocate students to another tutor due to tutor unavailability, illness or emergency or extreme circumstance. The Director will contact the students with as much notice as possible.

3.11 Students who do not communicate regularly with their tutor and/or do not make a reasonable effort to book in weekly lessons with their tutor and/or do not make themselves available within a reasonable timeframe each week and/or if they are not contactable via email or phone, forfeit their place with the tutor and will be placed on the waiting list.

4. Expectations of students, parents and coaches/tutors:

Students

4.1 Students are expected to conduct themselves in a pleasant manner and demonstrate a willingness to learn, complete homework set, strive for excellence in their subject and to be open to the expert advice, guidance and support of their tutor or coach. They are to be open to discuss how they are going in their lesson and at home with set work. They are to be open to feedback and be willing to ask questions and improve their skills.

4.2 To give themselves the best chance of achieving success in a test in their chosen subject, we expect that students demonstrate the following qualities and habits:

Overall, with our specialist coaching and tuition support, our students have an excellent success rate with their homework, assignments and exams. The students who are successful overall demonstrate the above qualities and habits.

4.3 Students are to respect their tutor’s time and refrain from contacting tutors outside of their class time. If students need to contact a tutor to organise their lesson time, this should be done during their lesson. If a student needs to ask a quick question or enquire about the time of their lesson, this should be done via email. Students are not to expect tutors to respond to requests that take up a tutor’s unpaid time (outside of class time). This includes requests that are lengthy, unreasonable, outside of a tutor’s expertise or irrelevant to the tutor’s job as a tutor to the student. Students should contact their tutor during business hours and expect a response during business hours, in return.

4.4 Students are to attend at least five lessons, one hourly lesson per week, in preparation for an upcoming exam, so that tutors can cover all topics, concepts and skills required for adequate preparation, monitor a student’s improvement, provide thorough guidance and advise when the student ready to sit their exam/s. Tutors do not tutor students on a once-off basis (one lesson only). Neither do we tutor students several lessons in a week. Students need time in between sessions to practise skills taught through the completion of homework tasks, practice exams and the like.

4.5 No phones are to be used in lessons and must remain switched off, as phones can be a distraction to a student’s attention in lessons and to their overall learning.

4.6 Students are to have a computer/laptop/tablet/iPad in good working order, as well as reliable internet connection.

4.7 Students are to be set up in a room that is quiet, has appropriate lighting and is comfortable and safe.

4.8 It is also expected that students are familiar with the set up and use of Zoom or Google Meet, in advance. The resolution of any problems that has occurred with Zoom or Google Meet must be resolved before lessons commence. If students need assistance with Zoom or Google Meet set up or use, they are welcome to contact us for assistance. If the set up process takes some time, the student or parent will be charged for the time taken to set up Zoom or Google Meet.

4.9 Student’s video camera must remain on at all times. Otherwise, the students will be asked to turn their video camera on and the lesson may be terminated if the student refuses to cooperate.

Parents and Guardians 

4.10 Parents and guardians are expected to support their dependent child in their learning, by encouraging them to do their best, provide a safe and comfortable environment to complete homework tasks and communicate any information that may assist the coach/tutor as to how they are progressing at home or any additional support required in lessons.

4.11 Parents are welcome to ‘sit in’ on lessons and watch the coach/tutor and be informed as to what the student is learning.

4.12 Please refrain from taking phone calls whilst your child is having a lesson and please keep your phone on silent.

4.13 Parents are not to take photos nor video record lessons.

Coaches/Tutors

4.14 Coaches/tutors are to facilitate a safe, nurturing, comfortable, enthusiastic, engaging and encouraging environment for all students.

4.15 Coaches/tutors are to be organised, know their students well and effectively plan and sequence teaching for maximum learning outcomes for each individual student.

4.16 Coaches/tutors are to keep their cameras and microphone on at all times.

4.17 Coaches/tutors are to set and follow up on homework, when and where appropriate, in order for students to practise skills taught in the lesson. Work to be modified or extended, when and where necessary.

4.18 Coaches/tutors are not responsible for the results of a student’s exams, assignments or assessments.

4.19 Tutors reside in AEST and AEDT timezones. Tutors are to let students know what timezone they reside in and will remind students to take into consideration timezone differences due to AEDT, if applicable (occurring between October and April each year).

5. Fees, Payments, Lesson Bookings:

5.1 Fees are not negotiable and are subject to change without notice.

5.2 Our prices are competitive, reflective of a professional and polished online tutoring company of high-quality tuition services and products. This tuition company employs dedicated, passionate, highly-trained, experienced, qualified teachers and coaches (who tutor in specialist areas and create specialist tuition products), who are specialists in their subject area/s and are paid award, hourly rates.

5.3 Prices displayed on the website are GST inclusive. Tax receipts are provided upon checkout, in your confirmation email, which includes our business ABN.

5.4 Clients are welcome to pay via bank transfer (BSB and account number) to receive a two per cent (2%) discount off the total bill. We can organise an invoice for you. Please contact us via our Contact page if you would like this arranged. Payments must be made upfront, not in instalments, if paying via invoice.

5.5 There are no concessions available.

5.6 Our services and products may become on sale (prices discounted) without notice and for a limited time. The sales/discounted price is displayed on the products pages, not on the main information pages. (You need to click on the service or product.) The Director is in charge of when the sales periods starts and ends. If a student misses out on a product or service at the sales (discounted price), the Director is under no obligation to offer the service or product at the sales/discounted price.

Payments

5.8 Payments for one-one-on-one lessons are to be made ten lessons in advance, five lessons in advance, or individual lessons (i.e. pay for one lesson at a time).

5.9. Payments for webinars can be made for individual webinars or webinars in a package.

5.10 Payments for a group tuition course needs to be made for the entire course (i.e. you cannot make payments for each class).

5.11 Payments are to be made at the time of booking. Lesson times are confirmed when payment has been made. If students do not make payment for their lessons at least 48-hours beforehand, their lesson time is not confirmed and their lesson time is forfeited.

5.12 Payments are confirmed through a confirmation email with an order number sent through the Director’s website and emailed to the the payer. Junk and spam email boxes are to be checked if the payer does not receive the confirmation email in their inbox. If a confirmation email with an order number is not received by either the Director or the payer within minutes of putting in the order, the payment has not been successful. The payer is to check with their financial institutions to see if their payment is pending or has failed.

5.13 Cancellations must occur at least 48 hours before the scheduled lesson, to avoid forfeiting the lesson payment. Lessons may be rescheduled at least 48 hours before the scheduled lesson that has been paid for.

5.14 Our Terms and Conditions are for the best interest of both students and tutors. Often tutors become booked out and have a waiting list. Your tutor does preparations for your scheduled lesson. We offer cancelled lessons to other students who need a lesson, especially during peak exam periods. Students are to treat their lesson times with priority, so that they do not forfeit their payment when they cancel less than 48 hours before their scheduled lesson. Students are urged to ensure they are committed to the lessons (and the subject/exam overall) they want to book before making payments.

5.15 Payments are final and refunds will not be given, including if a student discontinues lessons before the payment for the lesson has been used. This is also because a lot of our tuition packages include hundreds of dollars worth of study materials included. Please choose carefully before purchasing our products and services.

5.16 Lesson credit expires in the following timeframes:

– Silver and Gold Packages, as well as University Assignment Support and Employment and Career Coaching and Support lesson credits expire three months after date of purchase.

– Platinum Packages expire six months after date of purchase.

Unused lesson credit will be forfeited and will be considered void. Students or parents are responsible for keeping track of lesson credit/s and ensuring lesson credit is used before its expiry. We hold no responsibility for unused and/or expired lesson credit.

5.17 Students (or parents if student is a dependent child) are expected to pay for the cost of learning/study materials recommended by the coach/tutor, such as workbooks, textbooks and practice exams. This includes examination enrolment costs with an external assessor. The coach or tutor will provide to students free resources when and where appropriate.

5.18 One-on-one tuition sessions purchased through our Silver (one to four lessons), Gold (five lessons) and Platinum Packages (ten lessons) are to be used for one subject area only.  For example, if a student purchases the Gold Package for LANTITE Literacy tuition support, the lessons they have paid for are strictly to be used for LANTITE Literacy lessons only, not both LANTITE Literacy and Numeracy tuition. If the student wants to purchase lessons for LANTITE Numeracy tuition support as well, they are to purchase a separate Tuition Package. Subject selections can be specified using the dropdown boxes upon checkout.

5.19 Payments or lesson credit is not transferrable (i.e. unused one-on-one tuition credit for a particular subject cannot be used for another one-on-one tuition subject and cannot be used for a group tuition course). The tuition package purchased pays for not just time in lesson/s with a tutor, but also pays for the tutor’s lesson preparation time (lesson planning, marking and the like), the study materials included in the tuition packages and administration time (completed by the tutor and the Director).

For example, unused LANTITE Literacy One-on-one Tuition Support credit cannot be used as credit for LANTITE Numeracy One-on-one Tuition Support.

For example, unused LANTITE Literacy One-on-one Tuition Support credit cannot be used as credit for our LANTITE Literacy  Group Tuition Online Course.

5.20 Payments can be made via our website, either upfront or via instalments, using a variety of payment methods. There are a variety of payment options available, such as credit/debit card, PayPal, PayPal Pay in 4, AfterPay, Google Pay and Apple Pay. If a student or parent/guardian chooses to pay in instalments, they may need to check with their financial institution/s first, to ensure that they are eligible to pay in instalments and to have the instalment payment option set up before making a payment on our website. We, as the merchant, receive the payment in full. The buyer then pays the instalment amounts to their financial institution/s.

5.21 Cash payment, cheques or money orders will not be accepted.

5.22 Online purchases of our products and services must include the student’s name, address and email address. If a family member is making the purchase for the student, the family member is to provide the student’s details on their behalf. This is important because we need to confirm the details of the student. We also need to be able to regularly contact the student via email and be able to provide the student access to online resources through secure Google Drive folders.

5.23 It is an expectation that if a lesson package is purchased, that the student shows commitment to their learning by attending all sessions purchased in the package.

5.24 If a student purchases a Silver Package (one lesson) for the first time (for their first lesson), they do not receive study materials prior to their first lesson – only what is provided in their Silver Package. (LANTITE students receive a pre-test and ‘Performance Anxiety, Stress and Time Management Webinar’.) They are to wait until their lesson to receive study materials provided or set by their tutor. Students are welcome to email their tutor any work they have done, so that the tutor can gauge their current skills. This may apply to IELTS or ISLPR Test students, who would like to share writing tasks they have previously completed.

Lesson Bookings

5.24 Booking a lesson with a tutor or coach is to be made at least 48 hours before scheduled lessons.

5.25 Lesson bookings are to be organised directly with the coach or tutor.

5.26 Once the lesson has been booked, a Zoom or Google Meet meeting link (or Personal Meeting ID (PMI)) and passcode, will provided to students.

5.27 Waiting Lists are available with one-on-one tutors who are booked out. A Silver Package payment (one lesson minimum) must be made to be placed on a tutor’s Waiting List. The student will be contacted via email when a spot with the tutor becomes available. If a tutor that the student was initially allocated to becomes booked out prior to their lesson, the student will be allocated to a tutor who are available.

5.28 If a student requests to change tutors, they must complete a ‘change of tutor’ survey and detail the reason for their request. It cannot be guaranteed that a tutor change can occur due to tutor unavailability (tutors are often booked out leading up to exam periods).

5.29 If a student would like to continue lessons with their tutor after their lesson credit runs out, more lessons must be purchased to confirm and keep their place with their tutor. If a student does not purchase more lessons or if the student informs the Director that they will not be continuing with lessons with their tutor, their place will be given to another student.

6. Cessation of a session or sessions overall will occur if:

6.1 Disrespectful, manipulative, abusive, threatening behaviour or behaviour that is deemed unsafe towards the student, parent or tutor, is shown by the student or parent towards the tutor, the parent towards their own child, or a parent or student towards another parent or student (singular or plural). If the student or parents continues to make unreasonable requests of the tutor.

6.2 Students or parents sells for profit, shares with other people or replicates/reproduces in any way a student’s lesson video recording or Master Coaching and Tuition Pty. Ltd.’s copyrighted study materials provided to the student.

6.3 Students continue to cancel their lessons, with or without prior notice, or continue to miss their scheduled lesson times.

6.4 Students are not demonstrating a willingness to commit to lessons regularly and their learning overall.

6.5 Students are ongoingly disrespectful of their tutor’s time, expertise and policies (including our cancellation policy).

6.6 A parent or student is dissatisfied with their or their child’s result for a homework task, assignment, assessment or an exam and blames the coach or tutor for being the sole reason for this undesirable result. A reminder that our approach to learning is not performance-based nor should be based upon an undesirable exam result. As stated in our teaching philosophies, learning should be a journey, not a destination and not be based upon a graded or numerical result. Assessment or examination outcomes are the result of a combination of factors, not just the quality of the coach or tutor’s lessons. Other factors include the following: the attitude, effort and academic approach of the student towards their studies, both in the lesson and during their own study or practice regime, as well as the support of parent/s.

6.7 The tutor or coach deems the students’ needs are of a serious, complex or life-threatening nature, beyond the expertise that lessons offer. A medical doctor, counsellor, psychologist or psychiatrist will be recommended.

6.8 Lesson in credit will not be refunded if some or all of a lesson or lessons has been ceased, by the tutor, for any of the above reasons.

7. Group Tuition

7.1 Students who have booked their place in a four-week course block or live webinar cannot transfer their booking to another 4-week course block or live webinar (i.e. to a course or webinar running at a later date or time).

7.2 No refunds will be provided if a student cannot attend a lesson or if there is a ‘change of mind’ (student no longer wants to be enrolled inna course) or for any other reason. Once a student purchases a place in our course, purchases are final.

7.3 All students, including absent students, will be emailed the materials of the lesson, as well as a Zoom video recording of the lesson, each week. The LANTITE Literacy and Numeracy Group Tuition Course includes Master Coaching and Tuition’s LANTITE Practice Exams.

7.4 Due to the LANTITE Group Tuition being a ‘guided’, supported course, the classes’ weekly materials will be released after each class or on a weekly basis. Please refer to the PDF Information sheet for more information.

7.5 Group lessons are conducted on Zoom. Participants are to demonstrate appropriate behaviour on Zoom, whether they are attending a live webinar, individual or group lesson.

7.6 Once group tuition classes conclude, group tuition class video recordings are available in the class Google Drive folder for three months.

* More more information about our LANTITE Literacy and LANTITE Numeracy Group Tuition Online Courses, please read our Frequently Asked Questions on our Group Tuition Page.

8. Live Zoom Sessions including Group Tuition and Webinars

Group Tuition and Webinar Registration, Cost and Payment:

8.1 Registration for group tuition and webinars (live or pre-recorded) occur through payment of the group tuition course or webinar, via our website and the receiving of a confirmation email/message with information detailing the group tuition course or webinar. This includes the group tuition or webinar Zoom link and passcode.

8.2 Paying participants will have unlimited access to recordings of the live webinar, as well as PDF encrypted document of the notes in the PowerPoint, emailed to each paying participant. Please use the same passcode to access the PDF, which is to be used to access the group tuition class or live webinar. Paying participants may choose to not attend the live webinar, but instead, just watch the video recording. This is to be specified upon registration. Please visit our LANTITE Literacy and Numeracy page on our website for the current price list for group tuition courses and webinars.

8.3 A refund will not be given because of ‘change of mind’ or if a participant cannot or does not attend a group tuition class or webinar for any reason.

8.4 Payment for non-attended webinars or group tuition sessions cannot be used as credit for an upcoming webinar or group tuition course block. Payments are not transferrable.

8.5 Master Coaching and Tuition’s Facebook page will have an event containing information about our webinars, for example, date and time (AEST/AEDT). Zoom details will not be displayed publicly on this event page and, as mentioned above, will be emailed or messaged to paying participants.

8.6  Webinars are approximately one hour in duration. Group tuition lessons are 90 minutes in duration. This includes an interactive presentation by the tutor, then a short Q&A session.

8.7 Questions that are of a complex nature and/or may require a considerable amount of time to answer, will need to be responded to in an individual session at a time organised by the presenter, with the participant. This time to be organised after the webinar has concluded between the presenter and the participant asking the question.

8.8 Should troubleshooting occur at the time of the webinar, for example, a participant cannot join the waiting room despite following the usual setup, must message Master Coaching and Tuition via their Facebook page immediately. It cannot be guaranteed that the presenter will have time to help a participant to join, should the participant require this, if the webinar has already commenced. The presenter will do their best to help a participant to join the webinar if they are having trouble joining.

8.9 Group tuition courses and webinar access and resources are strictly for the paying participant only and not to be shared with non-paying persons.

8.10 Participants to display their first name (surname optional) on their screen and have this displayed when they enter from the waiting room. The name on the screen must match the name of the payee. If the payee is different to the participant, this must be specified in an email or message to the presenter prior to the day of the webinar or group tuition class.

8.11 Participants to join with computer audio.The mute button must be turned on at the beginning on the group tuition class or webinar and left on for the duration of the group tuition course or webinar. The mute button may be turned off if a participant’s hand is raised and the presenter invites them to speak. Students are encouraged to ask lengthy questions during the Q&A session at the end of the webinar or group tuition class, rather than during the presentation. Students to write down questions they may have during the presentation and ask the presenter at the end, on a piece of paper or on the ‘chat’ section of the Zoom meeting (visible to the ‘host’ or to ‘everyone’). The webinar is not an interactive group tutorial but rather a ‘lecture-style’ session. Group tutoring sessions are interactive and collaborative, so short questions in group tuition classes are encouraged. Furthermore, group tuition classes webinars will be recorded. If participants ask questions during the presentations, their voice and/or face will be included in the recording.

8.12 Participants’ video camera must remain on at all times. Otherwise, the participant will be asked to turn their video camera on. This allows the group or webinar session to be more engaging, collaborative and respectful towards the tutor, presenter and other students.

8.13 Participants are not to screen record or film the webinar presented, nor take screenshots of information presented. A PDF of the presentation will be emailed to paying participants after the group tuition class or webinar session, which will be encrypted with the same passcode as the Zoom session.

8.14 Participants will be removed from the group tuition class or webinar if they demonstrate rude, aggressive or uncooperative behaviour towards the presenter or other participants and may be banned from joining future webinars or group tuition sessions or courses.

8.15 Webinars will be recorded for purchase at a later date, for participants who are unable to attend the live webinar.

8.16 Tutors who are presenting a group tuition online course or live webinar reserve the right to change the day/s and/or time/s of the session/s due to tutor unavailability, emergency or if there are not enough students enrolled in the class. Tutors will contact their class or group via email and provide as much notice as possible.

8.17 Tutors are not responsible for organising peer study groups outside of webinar sessions or group tuition course class time. This includes after live webinars or group tuition courses have finished. Furthermore, tutors will not pass on students’ contact details to other students who have signed up for live webinars or group tuition courses.

8.18 Students are welcome to enrol in a course as an absentee if they cannot attend the live classes. Students who cannot join a class because the class is full or has already begun, are also welcome to enrol as an absentee. Absentee students will be given access to the study materials and video recordings of live classes. They will not have access to the live classes via Zoom. Student absentees do not qualify for a certificate of completion of the course nor a place in a live class in another course block.

8.19 If pre-service teachers enrol in both our LANTITE Literacy and LANTITE Numeracy Group Tuition Online Courses, in the same four-week course block, they receive a discounted price for their booking. This discounted offer is not available if pre-service teachers want to attend each course in separate four-week course blocks. Please refer again to point 8.1: Students who have booked their place in a four-week course block or live webinar cannot transfer their booking to another 4-week course block or live webinar (i.e. to a course or webinar running at a later date or time).

8.20 If live classes don’t run both nights each week, due to an inadequate amount of enrolments, the Director reserves the right to provide a modified program: full access to class videos from a past course, weekly, live Zoom call check-ins (similar to the Q&A Sessions provided in live classes) with their group tuition tutor. Students will receive, as normal, unlimited access to course materials in restricted-access Google Drive folders.

9. Study Materials, including for independent study, one-on-one and group tuition:

9.11 Students are welcome to ask the Director quick questions about the study materials they have purchased (i.e. make quick queries). If the queries or questions are not of a quick nature (are involving or complex), the student is to book at least one hour of one-on-one tuition support and address their queries or questions with a tutor. Students need to bear in mind that study materials are for independent (self) study. If they need the help of a tutor, they need to book live sessions, which is a separate service.

10. LANTITE Practice Exams

11. Employment and Career Coaching & University Assignment Support:

12. Legal, Ethics and Other:

12.1 Information provided in our lessons and study materials are for educational purposes only and are to be used as a guide for studying. This includes for upcoming examinations.

12.2 Master Coaching and Tuition Pty. Ltd. is not affiliated with any schools, universities, TAFEs, governing bodies, nor other tutoring businesses or companies.

12.3 Participants are encouraged to use the information provided for private study only and are not to use our study materials or tuition sessions as the only form of study/preparation for the examination.

12.4 Master Coaching and Tuition Pty. Ltd. is not to be blamed if students are not successful in passing their examinations and takes no responsibility for less-than-satisfactory results.

12.5 Participants are encouraged to seek individual or group coaching and tuition with Master Coaching and Tuition, should they desire to seek further support and build upon skills and concepts covered in study materials (if they are not receiving tuition).

12.6 Study materials are strictly for private use of the paying person only and are not to be sold for profit, shared with other people or replicated/reproduced in any way.

12.7 Master Coaching and Tuition Pty. Ltd. is covered and protected by WorkSafe Insurance and Public Liability Insurance.

12.8 Pre-service teachers who provide their email address through our Contact Page, email, Facebook page or by purchasing our services or products, become subscribers of our monthly e-newsletters (released on the first day of the month). Pre-service teachers can unsubscribe at anytime by clicking the ‘Unsubscribe’ button at the bottom of the e-newsletter.

12.9 From time-to-time, we may use excerpts of Zoom lesson recordings to promote our services. By agreeing to our Terms and Conditions, you agree to your name and image being shown in the short promotional video.

13. Feedback

13.1 Coaches and tutors welcome feedback about the quality of coaching and tuition they are receiving or have received.

13.2 If you would like to leave a positive review, feel free to fill in a review in the Reviews section of our Facebook page, Google Business page, or please contact the Director via the ‘Contact Us ‘ page on our website. If you would like to make a complaint or provide constructive feedback about our products and services, please contact the Director via the ‘Contact Us ‘ page on our website. The Director will respond as soon as possible.

13.3 Positive feedback given about our services may be used anonymously on our Facebook pages or on our Testimonials page on our website.